Accessibility
Eastern Credit Union is committed to serving all members, including those with disabilities. We offer a variety of enhanced services to help you make banking decisions and take action. As part of this commitment, we have made this Website accessible for all us.
Other accessible banking services at Eastern Credit Union include:
Telephone Banking
Our telephone banking service is available from 7:30 am to 5:00 pm, Monday to Friday by contacting our Call Center at 800-4ECU (4328) or 800-LOAN (5626) or reaching us for online and mobile banking 800-4ECU (4328) or [email protected]
Audio Enhanced ATMs
Our Automated Teller Machines are set up with audible instructions for secure and convenient banking for customers who are blind or visually impaired. To locate the nearest audio enhanced ATM:
Online Banking Services and Web Accessibility account
In addition, you can pay bills online with our BillPay service. Information about Eastern Credit Union accounts and services is available through this Website. We have made this Website accessible so you can open an account, apply for a loan or contact us. If you enroll in our Online Banking service, you will have secure Internet access to your account transactions, balances and be able to send secure emails. We can make our banking documents available in Braille, large print, audio cassette or computer disk. We can, for example, send you your monthly statement on an audio cassette.
Banking Documents in Alternative Formats
A variety of our banking documents are available to you.
Please contact us by phone, mail or online if you wish to request a banking document in an alternative format.
Adjusting Browser Text Size
Your Internet browser allows you to change the accessibility setting to adjust the text size. To adjust the text in most browsers, please try the following instructions: Go to “Tools” -> “Internet Options…” Click “Accessibility” Check “Ignore font sizes specified on Web pages” Click “OK” Click “OK” The browser will then respond to the “View” -> “Text size” changes.
Questions or Concerns?
Eastern Credit Union is committed to fulfilling the needs of all its members. If you are a member with vision impairments, please direct any questions about account access —including the use of audio enhanced ATMs and obtaining alternative formal banking documents—to our Call Center at 800-CALL (4328) or write to us at:
Eastern Credit Union.
Headquarters, ECU Connect.
La Joya Complex, Eastern Main Road.
St Joseph,
Trinidad and Tobago